What to do ???

Okay a week ago Friday I called and Aetna said I was approved. Then this past Tuesday I got my approval letter in the mail. But still nothing from the doctor's office. So Friday I called and was transferred to the lady who can check to see if I had been approved. She was out of the office so I left a message and gave her my cell phone number. And still nothing. Not sure what to do now. Over the last few days my eating and weight has been going up. Not good. Yesterday was not good. I did not weigh this morning because I can not handle anymore depression. I hope today is better.